Fixed & Closed: Standard - Media - Centrafuse Break Point Crash issue

[salvi]

Please give a brief description of the issue here

Centrafuse Break Point Crash issue

Which product are you experiencing this problem with

Standard

What version of Centrafuse are you running

2.0_806

What module in Centrafuse are you experiencing this issue in

Media

Are you able to reproduce this bug at will

Yes

What were you doing when you encountered the bug

Ok, this issue started today on my computer and other users are now reporting it as well.

When in the music folders under media, you can be listening to a track and going through them, then all of a sudden the Centrafuse Break Point message will appear. Clicking on the CLOSE button will completely close Centrafuse.

Sometimes, if you reopen Centrafuse you will get the same error message right after clicking on the I Agree button, but other times it will go through. The same error continues to appear if you go to the Media files again and start listening to music. The issue appears on any media that you are playing, it doesn't happen just on a certain track.

Closing CF and removing the entire My Music folders fixes the issue, but then you have no music.

Now, the CF staff has been stating that it's a corrupt file of some sort, but I disagree. Below are some facts:

1. This issue was not present before upgrading to the latest release.
2. The issue happens no matter which audio track is played.
3. Some user has reported the same error while even accessing GPS or other options.
4. Issue appeared automatically after upgrading a customer's computer with the latest version available for download.

Are the PC specs under your user name the same as the system you are reporting this bug for

Yes

If you answerd 'No' above, then please detail your system here

[AnandP83]

Accessing media, going to the navi, and changing the volume all caused the initial exit. After that I would go in to this loop of break point exits after each launch there-after. As soon as I get to my car, I will try to gather up the info.

[trikyman]

I have the same problem with the same version centrafuse.

[trikyman]

I have been researching the subject ... and I am sure that the problem is what comes to play WMA. The breakpoint is generated when you import a CD AUDIO that generates WMA files. And when we play, it generates the breakpoint.

I hope they would help to solve this problem ..

thanks.
triky

[crusetech]

I have experienced this as well. Same symptoms. Same result.

[trikyman]

After investigating the phenomenon of the breakpoint I have thought about a problem of runtime WMA codecs. So I deleted the WMA files generated with CENTRAFUSE and I've installed the new codecs RUNTIME 11 WMA.
I rebooted, and I have re-generate the same WMA files. With such a clean solution, the problem has been solved.

I hope this solution may shed some light on our friends SALVI and crusetech.

Thank you.
triky.

I forgot to put the link -> http://www.free-codecs.com/download/..._Format_11.htm
Download, install and try!.

[salvi]

Man, no input from the Flux guys? Support???

I have been testing to try to isolate the issue but I can't find something that recreates the problem at the exact point. All the WMA files that I have have not been ripped using Centrafuse, the music was just simply copied over from another computer.

Th shizznet that gets me mad is that this was not happening in RC7 at all and now it is with the final build, so I don't see how it's a music problem. These guys must have changed something from RC7 to the final build.

To try your solution is going to take a while since I have a lot of music in different folders and going through all of it will be a little time consuming. I'll give it a try but I'm so close to just uninstalling this and simply going back to RC7. I have almost come to the point of going back to RuadRunner

[David]

there were no major audio engine changes from RC7 to the final, so all the feedback to help track it down to a small change is helpful...

we have many more users without issues, than ones having issues, so it is something specific and small causing the issue...

we apologize for the delay, and will be active in the bugs thread this week to get these issues wrapped up for the coming update...

can everyone try to make sure they are running the latest WMP version just to see if that makes any difference?

david

[salvi]

I updated to Windows Media Player 11 and so far the issue has not happened. I played the music folder that almost always would create this issue and nothing has happened yet.

So, update to the latest Windows Media Player!

If this is the solution, maybe you guys should make this a requirement?